Legal

Refund Policy

Last updated: August 7, 2026

All sales are final

Our products are digital files. Before paying, you tick a box asking us to start preparing them right away and confirming that, by doing so, you give up any right to withdraw from the purchase. Preparation starts the moment your payment is taken, and downloading any file confirms delivery: from that point the sale is final and no refund is due.

We state this plainly rather than burying it: there is no cooling-off period on these files, because they are written for your order and you can read them in full as soon as they land.

What we do fix, at no cost

A final sale is not an excuse for a broken product. If any of the following happens, write to us and we will put it right:

• A file will not open, is corrupted, or is missing pages.
• You received a document for the wrong business or the wrong country.
• A document included in the edition you paid for was never delivered.
• You were charged twice for the same order.

In those cases we resend corrected files, or refund the amount concerned when we cannot fix it. Contact contact@how-to-start.com with the email address you ordered with.

Refunds we do issue

Where a refund is owed under the section above, or where the law of your country requires one despite the waiver, it is issued in full to your original payment method through Stripe, our payment processor. We process such requests within a few business days. Your bank or card issuer may then take a further 5 to 10 business days to show the credit.

Nothing in this policy removes rights that cannot be waived under the mandatory consumer law that applies to you.

Questions

If you have any question about a refund or an order, write to contact@how-to-start.com. We reply within 24 to 48 business hours.